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Bonsoy Logo



They say there’s no silly
question… or is there?



  • When will my order arrive?

    All orders are dispatched from Sydney, Australia via Australia Post. For orders within Australia, it generally takes 3-5 business days.

    Please take note that we are only open on weekdays. Which may affect when your order is delivered. We use both Sendle and Australia Post to deliver our goods, depending on your location certain services may be restricted as those locations are not available to that particular service provider.

  • Why does the actual item have a slightly different colour to the photo on the website?

    We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

  • What is your returns period?

    Contact us within 28 days of your purchase to notify us of the return via our Contact Form and attach a clear, high-resolution photo of the item.
    It is your responsibility to ensure safe return of the item(s) to us. We recommend you use a recorded delivery service.

  • Can I exchange an item I purchased?

    We’re afraid we’re unable to exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

    It is only possible to get a refund on change of mind returns when the return is in line with our returns policy. We’ll refund the same means of payment as you used to make your purchase.

  • Will you refund my shipping/delivery costs if I return my order?

    No. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • How can I return an incorrect, faulty or damaged item?

    Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form or email us direct giving details of your order.

  • How do I get free return shipping?

    We recommend activating PayPal’s Refunded Returns service on your PayPal account (prior to any purchase). This is a free service in which PayPal will pay for your item’s return shipping. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.