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FAQ

WHAT
THE FAQ?

They say there’s no silly
question… or is there?

Bonsoy Soy Milk

  • Where are the soybeans sourced from?

    We source our whole organic and organic in-conversion soybeans from the USA and Canada.

  • Are the soybeans GMO Free?

    Yes, the soybeans used are GMO Free that adheres to the organic standards. The use of genetic engineering, or genetically modified organisms (GMOs), is prohibited in organic products. This means an organic farmer can’t plant GMO seeds.

  • Are the soybeans used in Bonsoy fermented?

    No, the whole organic soybeans used to make the Bonsoy soymilk are not fermented.

  • Is Bonsoy soymilk gluten-free?

    There is no gluten in any of the ingredients used to make the Bonsoy soymilk. We have Bonsoy tested regularly for Gluten and are happy to share the results with those that may be concerned.

    Please note that we don’t claim Bonsoy soymilk as Gluten Free.

     

  • Is Bonsoy soymilk certified organic?

    No, Bonsoy soymilk as a finished product is not certified organic although we use certified Organic and organic in-conversion whole soybeans.

  • What is the ingredient Hato Mugi (Jobs Tears)?

    Hato Mugi also known as Jobs Tears is part of the grass family and is a grass seed.

  • What is Tapioca syrup?

    Tapioca syrup is a natural sweetener derived from the Casava root. It’s not as sweet as cane sugar, Tapioca syrup contains less glucose molecules in its composition than sugar, therefore less calories. Tapioca syrup is a polysaccharide carbohydrate which means it is not converted into sugar immediately after consumption, therefore your blood sugar levels will not peak like they would after sugar consumption.

Bonsoy Almond Milk

  • Where are the almonds sourced from?

    The almonds used are sourced from the USA.

  • Is the Almond milk soy free?

    Yes, it’s soy-free!

  • Are the Almonds certified organic?

    No, the almonds used are not certified organic.

  • Are the Almonds GMO Free?

    Yes, the Almonds are GMO Free

Packaging

  • Why don’t you have a lid/cap on your 1Lt tetra pack of soy and almond milk?

    Does the world really need more plastic floating around?! We didn’t think so either.

    The current tetra packaging uses recyclable materials and adding a plastic lid/cap will make the carton harder to recycle. This will also add a cost that would need to be passed on.

  • What materials are the 1Lt tetra cartons made from?

    We use the Tetra Brik 1000 Aseptic by Tetra Pak.
    Details on the materials used can be found on the tetra site: https://www.tetrapak.com/solutions/packaging/packaging-material/materials 

  • Is the 1Lt tetra pack recyclable?

    Yes, the carton is 100% recyclable, you can find more info about Tetra sustainability here: https://www.tetrapak.com/sustainability.

Merch

  • When will my order arrive?

    All orders are dispatched from Sydney, Australia via Australia Post. For orders within Australia, it generally takes 2-3 business days.

    Please take note that we are only open on weekdays. Any orders placed on Friday afternoon or over the weekend may take an extra 1-2 working days.

  • Why does the actual item have a slightly different colour to the photo on the website?

    We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

  • What is your returns period?

    Contact us within 28 days of your purchase to notify us of the return via our Contact Form and attach a clear, high-resolution photo of the item.
    It is your responsibility to ensure safe return of the item(s) to us. We recommend you use a recorded delivery service.

  • Can I exchange an item I purchased?

    We’re afraid we’re unable to exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

    It is only possible to get a refund on change of mind returns when the return is in line with our returns policy. We’ll refund the same means of payment as you used to make your purchase.

  • Will you refund my shipping/delivery costs if I return my order?

    No. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • How can I return an incorrect, faulty or damaged item?

    Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form or email us direct giving details of your order.

  • How do I get free return shipping?

    We recommend activating PayPal’s Refunded Returns service on your PayPal account (prior to any purchase). This is a free service in which PayPal will pay for your item’s return shipping. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.