They say there’s no silly
question… or is there?
Why don’t you have a lid/cap on your 1Lt tetra pack of soy and almond milk?
Does the world really need more plastic floating around?! We didn’t think so either.
The current tetra packaging uses recyclable materials and adding a plastic lid/cap will make the carton harder to recycle. This will also add a cost that would need to be passed on.
What materials are the 1Lt tetra cartons made from?
We use the Tetra Brik 1000 Aseptic by Tetra Pak.
Details on the materials used can be found on the tetra site: https://www.tetrapak.com/solutions/packaging/packaging-material/materials
Is the 1Lt tetra pack recyclable?
Yes, the carton is technically recyclable, although is heavily dependent on the councils and states here in Australia. Making sure the TetraPak is flattened when disposing is a big help so it can make its way into the paper stream at recycling facilities so the paper fibre will be recovered for recycling.
Planet Ark have advised us that TetraPak are working on building a dedicated recycling and processing facility here in Australia. While this won’t be built overnight, the background work is in progress and TetraPak are engaging councils across Australia to assist with the implementation. This is great news!
You can find more info about Tetra sustainability here: https://www.tetrapak.com/en-au/sustainability/planet/carton-recycling-australia-new-zealand.
For the rest of the world, here’s where TetraPaks can be recycled in your country:
Singapore – https://www.tetrapak.com/en-sg/sustainability/planet/community-recycling
Indonesia – https://www.tetrapak.com/en-id/sustainability/planet/daur-ulang-kemasan
Thailand – https://www.tetrapak.com/en-th/sustainability/planet/thaigreenroof
UK – http://tetrapakrecycling.co.uk/
When will my order arrive?
All orders are dispatched from Sydney, Australia via Australia Post. For orders within Australia, it generally takes 2-3 business days.
Please take note that we are only open on weekdays. Any orders placed on Friday afternoon or over the weekend may take an extra 1-2 working days.
Why does the actual item have a slightly different colour to the photo on the website?
We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
What is your returns period?
Contact us within 28 days of your purchase to notify us of the return via our Contact Form and attach a clear, high-resolution photo of the item.
It is your responsibility to ensure safe return of the item(s) to us. We recommend you use a recorded delivery service.
Can I exchange an item I purchased?
We’re afraid we’re unable to exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
It is only possible to get a refund on change of mind returns when the return is in line with our returns policy. We’ll refund the same means of payment as you used to make your purchase.
Will you refund my shipping/delivery costs if I return my order?
No. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How can I return an incorrect, faulty or damaged item?
Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form or email us direct giving details of your order.
How do I get free return shipping?
We recommend activating PayPal’s Refunded Returns service on your PayPal account (prior to any purchase). This is a free service in which PayPal will pay for your item’s return shipping. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.